Privacy Policy

Effective date: 01.12.2024

Littera24 (“we”, “us”, “our”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://littera24.com (the “Website”), request a quote, or use our translation and related language services (the “Services”).

If you do not agree with this Privacy Policy, please do not use the Website or Services.

1) Data Controller and Contact Details

Data controller: operating as “Littera24”

Email: info@littera24.com

2) Personal Data We Collect

A. Data you provide via contact/quote forms and communications

• Identity and contact data: name, email address, phone number, company name.
• Inquiry and project data: requested services, languages, deadlines, subject matter, instructions, messages.
• Uploaded files and content: documents/text you submit for quotation or delivery (may include personal data depending on content).
• Billing details: invoicing information and transaction references (where applicable).

B. Payment data (online payments)

When you pay online, payments are processed by our payment provider(s) Stripe/PayPal.

• We generally receive confirmation details (e.g., payment status, transaction ID, amount, currency, payer email) but do not receive or store full card details.
• The payment provider processes your payment data in accordance with their own privacy policy and security standards.

C. Data collected automatically (cookies and similar technologies)

• Device/technical data: IP address, device type, browser, OS, language settings.
• Usage data: pages viewed, clicks, session timing, referral pages.
• Cookie/identifier data: cookie IDs and similar identifiers used by analytics/advertising technologies.

3) Client Documents and Confidential Content

Documents submitted for translation or quotation may include personal data, and sometimes special category data (e.g., health information), depending on the text.

• We process submitted content only to provide the Services, follow your instructions, and meet legal/contractual obligations.
• We treat submitted materials as confidential and apply appropriate safeguards.
• We recommend minimizing personal data in files where possible.

Controller/processor roles: Often, clients are the data controllers for personal data contained in their documents, and Littera24 acts as a data processor. A Data Processing Agreement (DPA) can be provided upon request.

4) Purposes of Processing and Legal Bases

We process personal data for the following purposes:

• Providing Services and quotes (quote preparation, project management, delivery, interpretation, scheduling, quality assurance).
  Legal basis: performance of a contract/steps before entering a contract.
• Customer communications and support (responding to inquiries, clarifying project requirements, service updates).
  Legal basis: contract; legitimate interests (customer service).
• Payments and accounting (processing payments, invoicing, bookkeeping).
  Legal basis: contract; legal obligation.
• Website analytics (understanding Website performance and improving user experience via Google Analytics).
  Legal basis: consent (for analytics cookies/identifiers where required).
• Advertising and measurement (Meta Pixel to measure ad performance, build audiences, and optimize campaigns).
  Legal basis: consent (for marketing cookies/identifiers where required).
• Security and fraud prevention (protecting the Website and our business).
  Legal basis: legitimate interests; legal obligation (where applicable).

5) Google Analytics and Meta Pixel

Google Analytics

We use Google Analytics to understand how visitors use our Website (e.g., pages visited, time on site, interactions). Google may process data such as cookie identifiers and device information.

Meta Pixel

We use Meta Pixel to:

• measure the effectiveness of advertising,
• understand conversions and user interactions,
• create and evaluate audiences for advertising (depending on your consent and settings).

These tools typically involve the use of cookies/identifiers and may result in data being processed by Google and Meta. Where required, we only activate these technologies after your consent via a cookie banner/settings tool.

6) How We Share Personal Data

We do not sell personal data. We share it only as necessary:

A. Vendors (processors)

We may share data with service providers who help operate the Website and Services (e.g., hosting, email, analytics, payment processing). They are bound by contractual obligations to process data securely and only on our instructions, where applicable.

B. Linguists and subcontractors

To deliver Services, we may share relevant project content and instructions with vetted translators, editors, proofreaders, interpreters, or subject specialists under confidentiality and data protection obligations.

C. Legal compliance

We may disclose information to comply with laws, lawful requests, or to protect rights, safety, and security.

D. Business transfers

If we undergo a merger, acquisition, or asset sale, personal data may be transferred subject to appropriate safeguards.

7) International Transfers

Some of our providers (including Google and Meta) may process data outside the European Economic Area (EEA). Where personal data is transferred internationally, we use appropriate safeguards such as:

• adequacy decisions where applicable, or
• Standard Contractual Clauses (SCCs) and supplementary measures as needed.

You may request further information about transfer safeguards by emailing info@littera24.com.

8) Cookies, Consent, and Your Choices

We use cookies and similar technologies for:

• Necessary cookies: required for core Website functionality and security.
• Analytics cookies: Google Analytics (enabled only with consent where required).
• Marketing cookies: Meta Pixel (enabled only with consent where required).

Cookie controls: You can manage your preferences using our cookie banner/settings tool and/or your browser settings. Disabling certain cookies may affect Website functionality.

9) Data Retention

We retain data only as long as necessary for the purposes described above, including legal obligations.

Typical retention periods (adjust as needed):

• Inquiry/quote data (including form submissions): up to 24 months after last contact.
• Project files and deliverables: up to 6 months after project completion (or per contract).
• Accounting and payment records: as required by applicable tax/accounting law.

Where feasible, we may store project files in minimized form or delete them earlier at the client’s request, unless legal obligations apply.

10) Security

We implement appropriate technical and organizational measures to protect personal data (access controls, least-privilege access, secure storage practices, confidentiality commitments, and security monitoring where appropriate). No system is perfectly secure, but we take reasonable steps to protect your information.

11) Your Rights (EEA/UK GDPR)

If you are in the EEA/UK, you may have the right to:

• access your data,
• correct inaccurate data,
• request deletion,
• restrict processing,
• data portability,
• object to processing based on legitimate interests,
• withdraw consent at any time (for consent-based processing),
• lodge a complaint with a supervisory authority.

To exercise rights, email info@littera24.com. We may request verification of identity.

12) Third-Party Links

The Website may link to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies.

13) Children’s Privacy

Our Website and Services are not intended for children under 16 (or the applicable local minimum age). We do not knowingly collect personal data from children.

14) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above.

15) Contact

For privacy questions or requests: info@littera24.com